General conditions

Information prior to the contractual process

This website www.byiris.es It is owned by COLECCION ICE SL with CIF B98875511 and fiscal address at CALLE MAESTRO BOGANT 23 46035, VALENCIA.

The General Contracting Conditions regulate the distance selling relationship between COLECCION ICE SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, the Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.

COLECCION ICE SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any form admissible by law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, COLECCION ICE SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.

The purpose of the website is the sale of clothing and accessories.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary for accessing the COLECCION ICE SL websites and contracting through them.

To purchase our products, you can go to the corresponding section of our online store.

It is an essential requirement that you register as a web user to make the online purchase. You can access the corresponding section for registration on the website itself. In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, COLECCION ICE SL informs users that the personal data collected during the registration process and subsequent purchase will be entered in a file under their responsibility, in order to process said actions by the user and manage subsequent actions derived from them. Likewise, COLECCION ICE SL informs of the possibility of exercising the rights of access, rectification, cancellation and opposition by writing to the address CALLE MAESTRO BOGANT 23 46035, VALENCIA or by email administracion@iriscollection.es.

As long as you do not tell us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to use it in order to build loyalty in the relationship between the parties.

During the purchase process, you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, not being able to assign them to another. You can modify the registered information at any time, in your client area. In this same section you will have access to a history of your orders, this is only a consultation section but its management is allowed, and the user can delete those records that he considers is not necessary to view.

After the purchase process, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive the confirmation within 24 hours from the completion of the order, please contact COLECCION ICE SL at the customer service phone number 961340591 or by email administracion@iriscollection.es.

All the contents of the web are in Spanish.

The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

Offer and validity

In the case of a product on sale, it will always be indicated along with its essential characteristics, the offer price and the validity of the same.

In compliance with current regulations COLECCION ICE SL offers information on all items for sale, their characteristics and prices. However, COLECCION ICE SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time on the web will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

Essential characteristics of the products

The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph, is not binding. In the characteristics it is identified.

Guarantee

All the products offered on the website enjoy the commercial guarantee of its supplier. COLECCION ICE SL has an after-sales service, while the guarantee is in force, the client may execute it by going to the establishment of COLECCION ICE SL, the after-sales service, by email to administracion@iriscollection.es or to the points established by the supplier itself. In case of doubt, you can contact the customer service telephone number 961340591 or by email administracion@iriscollection.es.

 

Prices

All products indicate the sale price in Euros and include Value Added Tax (VAT).

If any other tax is applicable, this will be indicated (IGIC or IPSI).

Delivery and transport costs

Payment methods and order execution

The client may pay the amount of his order by opting for any of the following ways. During the purchase process you must indicate your choice:

  • VISA or MASTERCARD credit card

All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.

Likewise, the data on your credit card are entered directly on the bank's page, at the POS (Bank's Point of Sale Terminal) and are not entered or registered on any COLECCION ICE SL server.

When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, its holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and re-payment annotations in the accounts of the supplier and the holder will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had improperly demanded the cancellation of the corresponding charge, it will remain liable to COLECCION ICE SL to compensate for damages caused as a result of said cancellation.

 

  • Wire transfer

When selecting the bank transfer, you will receive, together with the confirmation of your order, an e-mail with the bank details of COLECCION ICE SL.

It is very important that when making the transfer you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.

If you wish, you can send us the proof of the transfer by e-mail administracion@iriscollection.es. But in any case, the order will not be considered effective until our administration department has bank confirmation of the transfer.

Remind you that the payment must be made in EUROS and that all eventual exchange and banking commissions are at your own expense.

In the case of bank transfers made from outside of Spain, it is very important that when ordering the transfer, you always inform your bank to take charge of the commissions at origin, those bank commissions and expenses corresponding to your entity. Otherwise, COLECCION ICE SL could paralyze the shipment of your order by not receiving the full amount of it.

Possible exchange and banking commissions are borne by the client.

  • COLECCION ICE SL undertakes to deliver the order in a maximum of 48/72 hours, from the day after the order.
  • The availability of the products offered by COLECCION ICE SL may vary depending on customer demand. Although COLECCION ICE SL updates the stock periodically, the product requested by the customer could be out of stock at that time. In case of non-execution due to unavailability, COLECCION ICE SL will notify the client by means of an email as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days. COLECCION ICE SL may give the double option of: supplying the customer without price increase, a product with similar characteristics or of higher quality, or except for justified and demonstrable reasons by COLECCION ICE SL within this same period, pay the sums paid for the order. canceled. In the event that COLECCION ICE SL does not make this payment within the indicated period, the buyer may claim that double the amount owed be paid, without prejudice to their right to be compensated.

 

Right of withdrawal, returns and claims

The buyer will have a minimum period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.

The exercise of the right of withdrawal must be made by notification through telephone communication to 961340591, addressing the email administracion@iriscollection.es, by sending your letter to our postal address CALLE MAESTRO BOGANT 23 46035, VALENCIA, or through the withdrawal form.

As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

Return

The customer must return or deliver the product directly to COLECCION ICE SL, to the address CALLE MAESTRO BOGANT 23 46035, VALENCIA, without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the formalize the right of withdrawal from the contract. The term will be understood as fulfilled if the customer returns the product before the end of the term.

The customer will be responsible for the costs of returning the product.

In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check their status. As soon as we check that both the item (s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.

Payment refund

The reimbursement of the amounts received by the client will be made using the same means of payment used by the client, as long as the opposite has not been provided.

COLECCION ICE SL may retain the refund until the product has been received, reason for withdrawal, or until the customer provides proof of return, depending on which condition is met first.

In case of unjustified delay on the part of COLECCION ICE SL, regarding the return of the sums paid, the client may claim double the sums paid, without prejudice to the right to be compensated for the damages suffered in which it exceeds said amount.

 

Return of the defective product.

In the event that the product is not in good condition and the causes attributable to it are not a consequence of the client, the client will have the right to return the product, informing COLECCION ICE SL of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to a defect or poor condition of the product will not be considered a right of withdrawal.

COLECCION ICE SL undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale.

If the client wishes to file a claim, the establishment of COLECCION ICE SL is located at CALLE MAESTRO BOGANT 23 46035, VALENCIA or by email administracion@iriscollection.es.

Jurisdiction

Likewise, COLECCION ICE SL reserves the right to file civil or criminal actions that it deems appropriate for the improper use of its website and content or for the breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. COLECCION ICE SL is domiciled in VALENCIA, Spain.